FAQs

CARE INSTRUCTIONS.

All our graphic apparel is made to order, so I recommend washing inside out in cold water without harsh detergents/bleach/fabric softeners. You can tumble dry low or air dry for best results. Repeat these steps and wear often.

SHIPPING.

Once an order has been placed, orders cannot be cancelled or changed. Please double check your address before submitting your order. If you submit an incorrect address or a undeliverable address, you are responsible for additional shipping or lost packages. All orders are shipped with tracking information. I do not have any contacts or additional customer service support with USPS/UPS, so once your order leaves my studio - I have no control over shipping times/delays/etc. Once a package shows that it has been delivered, I am no longer responsible/liable for the package if it is stolen, damaged or misdelivered. You will need to file a claim with the appropriate shipping carrier. If you need help, I would be happy to help assist you. I know how frustrating lost packages can be and want to make sure you get your merchandise! If you order a pre-order item, your entire order will not ship until everything is in stock. We do not offer local pickup unless it's been previously discussed by email contact first. If you order a pre-order item, your entire order will not ship until all items are fulfilled.

PACKAGES.

Sometimes items from your order can ship from separate locations. If this happens, you will receive multiple shipping confirmations with unique tracking information for each package.

FIT.  

All of our apparel is based off of unisex sizing. If you ever have questions or are unsure of what size to order, send us a message, and we will be happy to help you find your perfect Slater fit. As for hats, all of our truckers and beanies are unisex sizing, so one size fits most for women and men.

RETURNS AND EXCHANGES.

We want you to love your order, but for some reason it doesn't work out, we are happy to accept returns on eligible items for store credit up to 12 calendar days from the delivery date. 

To start a return, please start here.

Once approved for a return, it must be sent back within 5 calendar days of receiving approval. In addition, the item(s) must be new, unworn, with tags (if applicable) and not washed. If the return is shipped back later than 5 calendar days and/or looks visibly worn, washed or smells of fragrance, smoke, etc., we won't be able to accept the return and no refunds will be given. If we are unable to accept a return, you are responsible for arranging return shipping or your item will be donated. Please allow 5 calendar days for your return to be processed once received back. Once your return has been processed, you will be sent an email with a code for store credit in the amount of the item returned. This will not include any shipping charges, taxes or fees.

If you would like to exchange an item, the best way is to return the item you have and once the return has been approved/accepted make a separate purchase for the new item.

Slater Vintage does not provide return labels or reimburse shipping costs.

Hats, Socks, discounted items (20% or more) are final sale always with absolutely no exceptions. 

AFFILIATES.

We don't have an ambassador program at the moment, but we are always checking our tags to see the content you share. We send PR packages to the girls that already wear our products and shoot content. Tag us at @shopslater on social media. 

CUSTOMER SERVICE.

We are a small, family owned business and we do are best to be as timely as possible, please allow up 1-3 business days to receive a response. Any order questions or inquiries need to be sent through email or our website contact form - social media messages are not monitored daily.

PRICE ADJUSTMENTS.

We are unable to offer price adjustments for temporary promotions/discounts. During promotions, please make sure your discount is applied to your order prior to submitting it We cannot adjust and/or change anything after the purchase is complete.

DAMAGED ITEMS. 

If your item arrived damaged, please contact as soon as possible. If available, I will provide a replacement item ASAP. If that is not possible or them item is no longer in stock, you will get store credit upon the return of the damaged item. All damaged or defective items must be reported within 5 calendar days of delivery. If reported after, the item will no longer be eligible for a replacement or store credit refund.