To start a return, please start here.

RETURNS AND EXCHANGES.

I want you to love your order, but for some reason it doesn't work out - I am happy to accept returns on eligible items for store credit up to 12 calendar days from the delivery date. 

Once approved for a return, it must be sent back within 5 calendar days of receiving approval. In addition, the item(s) must be new, unworn, with tags (if applicable) and not washed. If the return is shipped back later than 5 calendar days and/or looks visibly worn, washed or smells of fragrance, smoke, etc., we won't be able to accept the return and no refunds will be given. If we are unable to accept a return, you are responsible for arranging return shipping or your item will be donated. Please allow 5 calendar days for your return to be processed once received back. Once your return has been processed, you will be sent an email with a code for store credit in the amount of the item returned. This will not include any shipping charges, taxes or fees.

If you would like to exchange an item, the best way is to return the item you have and once the return has been approved/accepted make a separate purchase for the new item.

Slater Vintage does not provide return labels or reimburse shipping costs.

Hats, Socks, discounted items (20% or more) are final sale always with absolutely no exceptions. 

SHIPPING.

Once an order has been placed, orders cannot be cancelled or changed. Please double check your address before submitting your order. If you submit an incorrect address or a undeliverable address, you are responsible for additional shipping or lost packages. All orders are shipped with tracking information. I do not have any contacts or additional customer service support with USPS/UPS, so once your order leaves my studio - I have no control over shipping times/delays/etc. Once a package shows that it has been delivered, I am no longer responsible/liable for the package if it is stolen, damaged or misdelivered. You will need to file a claim with the appropriate shipping carrier. If you need help, I would be happy to help assist you. I know how frustrating lost packages can be and want to make sure you get your merchandise! If you order a pre-order item, your entire order will not ship until everything is in stock. We do not offer local pickup unless it's been previously discussed by email contact first. If you order a pre-order item, your entire order will not ship until all items are fulfilled.

PACKAGES.

Sometimes items from your order can ship from separate locations. If this happens, you will receive multiple shipping confirmations with unique tracking information for each package.